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Shipping & Return Policy

SHIPPING

All items are shipped Standard Canada Post. Rates may vary depending on weight and destination. 

 

RETURNS

We hope you love your purchases from Exotic Peach but we understand that sometimes you need to return an item for an exchange or refund. 

 

If you need to return an item, please send it back unworn and unwashed within 14 days of receipt.

While we understand you may need to try garments on, please ensure all items are tried on with underwear and are not damaged by the transfer of make-up or deodorant.

 

RETURNS PROCESS

1. CHECK OUR RETURNS POLICY

Make sure the items you want to return meet our Return Policy requirements (See below Returns Process)

2. COMPLETE OUR RETURN FORM

Return forms are included in all orders or can be downloaded here. Please ensure the whole form is completed - if you do not include your name and number on your form them we will be unable to process your refund.

3. SEND IT BACK

Ensure your return is packaged neatly, fully sealed and the returns address is clearly visible. Don't forget to enclose your fully completed returns form - if you do not include your name and order number then we will be unable to process your refund.

Send your package back to us at the following address:

Returns:

Exotic Peach Inc

#106 5906 50th Street,

Leduc, Alberta,

Canada

T9E 0R6

The customer is responsible for their returned items until they are signed for at Exotic Peach so we advise you to send your return using a recorded or tracked service and retain proof of postage in the unlikely event of loss.

The costs of returning a non-faulty item is payable by the customer and are non-refundable. If you are asked to return a faulty item, please return the item to us using an Economy service and send us an image of your receipt. We are unable to refund Express or premium postage costs.

5. RETURN PROCESSING

Once we have received your returned items, we aim to process it within 72 hours.

If you have requested a refund, you will receive an email confirmation stating we have received your items and that we have processed your refund. Your refund will be to the same account from which you paid to the value of your return. Please allow 5 working days for the funds to arrive back in your account before contacting us.

If you request an exchange, you will receive an email confirmation of the new items you have requested. If the new item(s) you have selected are more expensive than the exchange item, we will invoice you for the difference in price. Exchanged items are sent free of charge within Canada (one exchange per customer), however exchanges requested from outside of Canada are subject to a delivery fee dependant on the customers country of residence.

We have a very thorough checking process for returns and if any returned item is not considered to be in re-sellable condition (see the Return Policy below) then we will email a declined return confirmation and return the items to you via an economy postage option at our own expense.

 

RETURNS POLICY

You will be eligible for a refund if you meet the following criteria:

  • Your returned items are received within 14 days of you receiving your original order.

  • Item(s) must be unworn and unwashed with all tags still attached. For obvious reasons we do not refund items that have been worn, washed or soiled.

  • Item(s) must be accompanied by the fully completed returns form. Without your name and order number we will be unable to process your return. All shipping costs must be pre-paid by the customer

 

EXCHANGES

We try to accommodate all exchange requests but if the item you request is out of stock when your return is processed we will contact you via the email address provided by you when you placed your order. If we do not receive a response within 7 days, we will refund the items returned. 

DEFECTIVE ITEMS

In the unlikely event that there is a problem with your order, contact us within 7 days of receipt. While we have a very strict quality control policy, occasionally faulty items can slip through.

Contact us at gayle@exoticpeach.ca with the subject line "FAULTY ITEM". Please include a clear picture of the fault and a note of your name and order number. We will do our best to ensure that the issue is resolved to your satisfaction as a matter of urgency. We will send replacement items via the same or an alternative faster method of delivery as the original order.

Please do not return a faulty item to us before contacting us.

RETURNS SHIPPING COST

We do not refund the cost of shipping on any return items unless the item is damaged, faulty or an administrative error has occurred on our behalf. This does not restrict your statutory rights to return faulty merchandise.

RETURNS ON ORDERS QUALIFYING FOR FREE SHIPPING

If you order above the free shipping threshold and then return items that take you below the threshold you will be charged the standard shipping fee which will be deducted from your refund total. 

SHOE RETURNS

All shoes must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for a return.

PROCESSING TIMES

Returns are typically processed within 72 hours of receiving the item. Refunds will take from 2-7 business days after your return has been processed depending on the bank / card provider involved.

Return & Exchange Policy

EASY RETURNS

 

- All returns will be refunded via store credit. 

- You will be responsible for covering the shipping costs to return your item(s).

- Items must be sent back within 30 days of the delivery date.

- Items must be unworn, unwashed and have original tags attached. 

- All sale items are non-refundable.

- Please allow 5-7 business days for us to process your return once it is received by us for credit or exchange. 

- Exotic Peach is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage/or return tracking number when shipping back your returns. 

Mail your return items to our returns department at the address stated below:

 

Exotic Peach

#106 5906 50th street

Leduc, Alberta Canada 

T9E 0R6

EXOTIC         PEACH